1. Scope and purpose
This Privacy Policy explains how Calveronroyalretreat Hospitality Inc. handles personal information when you use this website, submit an enquiry, communicate with our guest-services team, or otherwise interact with our information services. The website presents a physical casino-hotel destination in Vancouver, British Columbia and does not provide online gambling, wagering accounts, deposits, withdrawals or cash-prize functionality.
2. Privacy administrator and contact
The privacy administrator is Calveronroyalretreat Hospitality Inc., located at 1450 Harbourview Drive, Vancouver, BC V6C 2X8, Canada. General privacy enquiries may be directed to info@calveronroyalretreat.com. The company name and address displayed on this page are also loaded from the local adress.json configuration file.
3. Information we may collect
We may collect information that you choose to provide through website forms, including your name, email address, optional telephone number, enquiry subject, message content and consent choices. We may also process limited technical information generated by normal website use, such as browser type, device category, approximate language settings, referring page, requested page, timestamps and security-related logs. We do not request payment-card details, banking credentials, gambling account credentials or government identification through this website.
4. Purposes of processing
Personal information may be used to respond to enquiries, provide requested guest information, maintain website security, diagnose technical problems, administer privacy requests, preserve records where reasonably necessary, improve accessibility and understand aggregate website performance. Information will not be used to create an online wagering profile because this website does not offer online gambling.
5. Legal bases where GDPR applies
Where the General Data Protection Regulation applies to a visitor in the European Economic Area, processing may be based on consent, performance of steps requested by the individual before entering an arrangement, legitimate interests in operating and securing the website, or compliance with a legal obligation. Where consent is the applicable basis, it may be withdrawn for future processing, subject to lawful retention requirements.
6. Canadian privacy context
For Canadian users, personal information is handled with regard to applicable Canadian private-sector privacy requirements, including federal principles under PIPEDA where applicable and relevant British Columbia privacy requirements. The exact law that applies can depend on the nature of the organization, transaction and individual involved.
7. Cookies and similar technologies
The website may use strictly necessary local storage or cookies required for core functions and preference management. Optional analytics or preference technologies should only be used when configured and, where required, after appropriate consent. Further information is provided in the Cookie Policy. The current static website does not require third-party advertising cookies to display its core pages.
8. Disclosure and service providers
Information may be disclosed to service providers only where reasonably necessary for website hosting, security, technical support, communications or legal compliance. Providers should receive only the information necessary for their function and be subject to appropriate confidentiality and data-protection obligations. We do not sell personal information to advertisers.
9. International transfers
If information is processed outside the jurisdiction in which it was collected, reasonable safeguards should be used as required by applicable law. For transfers of personal data subject to GDPR, appropriate transfer mechanisms may include an adequacy decision, contractual safeguards or another lawful mechanism.
10. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to respond to an enquiry, maintain security records, meet legal obligations or resolve disputes. Retention periods may vary by record type. Information that is no longer required should be securely deleted, anonymized or otherwise disposed of according to applicable requirements.
11. Security
Reasonable administrative, technical and organizational safeguards are used to reduce risks of unauthorized access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed completely secure, so users should avoid submitting sensitive financial, identity or health information through general enquiry forms.
12. Individual rights
Depending on the law that applies, individuals may have rights to request access, correction, deletion, restriction, portability, objection to certain processing, or withdrawal of consent. Some rights are subject to legal exceptions. Requests should identify the relevant interaction sufficiently for us to locate the information without asking for unnecessary sensitive data.
13. Automated decision-making
This public website is not intended to make solely automated decisions that produce legal or similarly significant effects about visitors. It does not assess creditworthiness, establish gambling limits, approve wagering accounts or make automated eligibility decisions for online gambling.
14. Children and age-restricted gaming areas
This website contains information about an adult physical gaming destination in British Columbia. Casino gaming in British Columbia is restricted to adults aged 19 or older. General hotel information may be viewed by a broader audience, but content about entering or participating in casino gaming is intended for adults who meet the applicable age requirement.
15. Changes to this policy
This policy may be updated when website functionality, privacy practices or legal requirements change. Material revisions should be reflected by changing the “Last updated” date and, where appropriate, by providing additional notice.